Terms & Conditions
These are our trading terms and conditions. They do not affect your statutory rights.
TERMS
grumpygeorge is the seller and you are the buyer. When you place an order you are indicating your desire to enter into an agreement with us. grumpygeorge only enters into an agreement with you when we actually accept an order via an email to you saying that the order is confirmed. We reserve the right not to accept an order. This will be done as soon as we become aware of an order that is unacceptable to us, or that we are unable to fulfill for whatever our reason.
ONLINE PAYMENT
We use PayPal to handle all of our online customer order payments. Only PayPal see your card payment details. To give you security confidence, we have no access to your confidential card details here at grumpygeorge.
DAMAGED GOODS
Proof of damage is required, for example, by emailing an image (JPG) of the damaged goods, or by returning the damaged goods. If recorded delivery, please sign that the goods were received damaged. In any case, a full refund will be given on any goods received damaged as soon as we are satisfied that the claim is legitimate.
DELIVERY
Monday to Friday, our schedule is to process and send out all orders within 48 hours of receipt of order. We will process orders during weekends at our discretion. We will email customers concerned if any order will be subject to unexpected delay. If we (i wish!) decide to take a few days off, and not processing orders for that time, there will be clear notification of this in the NEWS column to the left of the page.
CUSTOMS DUTY
Any destination where import tax is applied to your purchase, it will be paid by the purchaser.